We will keep this page regularly updated with information to support you during the closure due to the coronavirus.  Please bear with us as we continue to develop this page further over the coming week:

• Question
• My child can't log into the school email account?
• Answer
• Please email passwordreset@sydenham.lewisham.sch.uk with your child's full name and tutor group.

• Question
• My child can't find work online or is struggling to make the system work?
• Answer
• Please access: Learning from Home
• Try using Google Chrome as the internet browser, it often makes the systems that we have work more efficiently.
• When using Teams on a phone or iPad, you are not able to upload work to a folder.  If your child is using a phone or iPad to access work, they can email their teacher the work instead.

• Question
• I am an essential key worker and need to change my arrangements for my child.
• Answer
• If it is possible for the children of essential key workers to safely be kept at home, they should be.  If they cannot be safely kept at home and you need to contact the school, please email Ms Gostling directly at d.gostling@sydenham.lewisham.sch.uk

• Question
• My child is struggling with the work that a teacher has set?
• Answer
• Your child can contact their teacher directly using their school email account.  Please note that no personal email addresses can be used or responded to.

• Question
• I have a safeguarding concern about my child or another student?
• Answer
• The school has contacted all families with a social worker directly and will be in regular contact with the family and children's social care to ensure the safety of all vulnerable children during this time. If you have a safeguarding concern about your child or any child that attends Sydenham School please email our Designated Safeguarding Lead Ms Quartey on e.quartey@sydenham.lewisham.sch.uk or call her directly during school hours on 07908 277599.

It is important that we continue to support children's emotional well-being during this time of disruption and there are resources for parents on how to approach this on the Anna Freud website: https://www.annafreud.org/what-we-do/anna-freud-learning-network/coronavirus/ Please do also encourage your child to use the following resources, and indeed they are useful sources of information for parents too:

https://www.childline.org.uk/toolbox/calm-zone/

https://www.kooth.com/

https://www.sydenham.lewisham.sch.uk/information/parents-useful-links

https://youngminds.org.uk/

We are also mindful that with the increased use of online learning E-Safety becomes paramount. https://www.internetmatters.org/advice/ is an excellent website that supports parents and carers with discussing e-safety with their children in a way that is appropriate to their age range. Internet use can be hugely positive for children, but it’s vital to continue discussing online safety with them.

• Question
• My child has a special education need (SEND).  How can I best support them at home?
• Answer
• Your child will be allocated a teaching assistant who will email them weekly to offer advice on how to manage studying at home.  The teaching assistant will also be able to adapt any work set for your child to support them if they aren't able to access a particular piece of work.  Do discuss this with your child to check if they have received and used this support.
• We have also adapted our SEND booklet for parents so that there is an overview of suggested strategies to support each main category of need.  This may be of use to help you support your child with their studies during this period of home learning and can be accessed here: SENDBookletMar2020ParentsandCarers.pdf.
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• Question
• My child or someone in my family has developed a new persistent cough or high temperature?
• Answer
• Please follow the Stay At Home guidance from the NHS which can be found at this link.  It is absolutely essential that you follow these rules, to protect the health and lives of everyone in our community.